Services and Support
Shenzhen Starfish Business Technology Co., Ltd. is willing to work together with all customers, sincerely cooperate, develop hand in hand, and create a bright future with our own concentration, professionalism.
After-sales service hotline: +86-0755-27109321
The national unified free repair service hotline provides hotline services throughout the year (except national statutory holidays). When the equipment purchased by the customer fails or requires technical support, you can call the 0755-27109321 service hotline. The company has professional technical personnel for online guidance and troubleshooting; if the online response is not available, the customer service engineer will contact the customer to inform the solution within 4 hours .
About on-site service
In the case that the engineer cannot solve the problem through telephone guidance, the company will arrange the engineer to provide on-site service to the customer for repair.
We are preparing to build operation centers in Shenyang, Jinan, Xi'an, Wuhan, Chengdu, etc., and create a full-time sales and technical team of 100 people to serve thousands of customers.
Our products are guaranteed for 1 year.
The validity period is calculated from the date when the delivery, installation agreed by the seller and the consumer are all completed. For those that do not require delivery, installation, it will be calculated from the date of signing the purchase contract.
If the product exceeds the warranty period specified by the company, or is not part of the warranty service described in the product failure or damage, the customer can choose the paid repair service, the specific charging standard is based on the failure phenomenon and the distance from the door to the agreement and agreed separately.
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